Housing Damage

Report damage

You can call the hotline via 0850 250 81 81 day and night to report a damage claim.

Information to be asked when making a damage notification to 0850 250 81 81

Find out more about Damage Notification

1. Following the notification of the damage to our Company, noting the file number that will be given to you by your customer representative will facilitate the access to the information about the file as soon as possible. This file number will be used for all notifications.
2. If a surveyor is appointed for damage assessment, your expert's name and surname and phone numbers will be notified to your mobile phone via SMS.
3. The expert makes the determination.
4. Contracted service is directed to your house depending on your request. Thus, you do not have to look for painters, repairers, etc. depending on your damage.
5. Deliver all necessary documents to the surveyor depending on your damage.
6. You can follow up your transactions with damage file number provided to you from our help line 0850 250 81 81 day and night until your claim file is finalized.
7. If the expert service is not requested after closing the expert report and examining the report by the experts in our company, payment is made to the bank account number of the insured.

Necessary information and documents

1. Insured statement
2. Price offers
3. Damage photos
4. Deed or lease
5. If the damaged place is workplace; commodity bills, dispatch notes, inventory on the date of damage
6. Insured bank account information

Call the police.

Have an application and witness record kept.

Report damage

You can call the hotline via 0850 250 81 81 day and night to report a damage claim.

Information to be asked when making a damage notification to 0850 250 81 81

Find out more about Damage Notification

1. Following the notification of the damage to our Company, noting the file number that will be given to you by your customer representative will facilitate the access to the information about the file as soon as possible. This file number will be used for all notifications.
2. Send all necessary documents to our company depending on your damage.
3. At the end of the legal waiting period of 30 days, the insured's bank account is paid for damage.

Necessary documents

1. Police station application and witness statement report
2. Insured's claim letter
3. The breakdown of the contents or household goods found to be stolen
4. Accounting records (invoices, trial balance on the damage date, inventory record)
5. Damage photos
6. The letter stating that the stolen goods and perpetrators were not found at the end of the waiting period specified in the General Terms and Conditions. (At the end of 30 days, you will receive a letter from Sompo Sigorta A.S addressed to the authorities in order to receive this letter from the police station.)
7. Insured's bank account information
8. Note: Foregoing documents are standard and extra documents can be requested depending on the nature of the damage.  

Report damage

You can call the hotline via 0850 250 81 81 day and night to report a damage claim.

Find out more about Damage Notification

1. Following the notification of the damage to our Company, noting the file number that will be given to you by your customer representative will facilitate the access to the information about the file as soon as possible. This file number will be used for all notifications.
2. Get a storm report from meteorology.
3. If a surveyor is appointed for damage assessment, your expert's name and surname and phone numbers will be notified to your mobile phone via SMS.
4. The expert makes the determination.
5. Hand over all necessary documents depending on your damage (please click to learn the necessary documents for storm damage).
6. You can follow up your transactions with damage file number provided to you from our help line 0850 250 81 81 day and night until your claim file is finalized.
7. The expert closes the report.
8. The report is reviewed by experts in our company.
9. After the examinations are completed, payment is made to the insured's bank account number.

Necessary documents

1. Insured's declaration and demand letter
2. Meteorology report
3. Deed or lease
4. Damage photos
5. Bids and invoices for the elimination of damage
6. Insured's bank account information
7. Note: Foregoing documents are standard and extra documents can be requested depending on the nature of the damage.  

Report damage

You can call the hotline via 0850 250 81 81 day and night to report a damage claim.