Insurance Claims

Multiplication Distortion Theft Damages Glass Breakage Other Vehicle Theft
1

Fill out the report

It should be recorded by the official authorities at the scene or the drivers involved in the accident should fill in an accident report with material claim among themselves.

CLICK HERE FOR ACCIDENT DETECTION REPORT Insurance Claims
2

Take it to service

To take advantage of the contracted service, have your vehicle towed or taken to the nearest contracted service.

CONTRACTED SERVICE INQUIRY Insurance Claims
3

Report your claim

You can report a claim by calling our day and night hotline at 0850 250 81 81.

CALL CALL CENTER Insurance Claims
  1. Your policy number
  2. Insured name and surname
  3. Claim date and time
  4. The type and location of the claim
  1. Estimated amount of claim
  2. The full address and contact information of the service where the vehicle is located
  3. It will ask you to declare the type of record.
4

What you need to know about Claims Notification

  1. Noting the file number that will be given to you by your customer representative following the notification of the claim to our Company will facilitate access to information about the file as soon as possible. This file number will be used in all notifications.
  2. It is important to convey the correct contact information, as your GSM number, which you have given us during the notification, will be used by all our communication resources.
  3. It is important to convey the correct contact information, as your GSM number, which you have given us during the notification, will be used by all our communication resources.
  4. If an expert has been appointed for claim assessment, your appraiser's name, surname and phone numbers will be notified to your mobile phone via SMS.
  5. Depending on your claim, leave all the necessary documents to the contracted service or deliver them to the expert.
  6. If the time required for your vehicle's repair exceeds 24 hours, and if your vehicle has been brought to the repair service after the towing service provided by us (during the replacement service included in your policy), you can benefit from free replacement vehicle service.
  7. Until your claim file is finalized, you can follow up your transactions on our helpline numbered 0850 250 81 81 day and night, with the claim file number given to you.
  8. After the expert report is completed, you can pick up your vehicle from our contracted service. If your vehicle is not in our contracted service, the payment is made to the account number of the insured.
QUERY CLAIM FILE STATUS Insurance Claims
5

Required information and documents

  1. Declaration letter regarding your request in all types of claim,
  2. Certified copy of traffic accident detection report and Alcohol Report
  3. Contracted accident report
  4. Copy of driver's license
  5. License copy
  6. Claim photo / Crime scene photo
  7. Repair Invoice
  8. Firefighter report and claim photos in case of fire
  9. Weighbridge receipt, waybill and invoices for the transported cargo in freight vehicles
  10. Insured IBAN information
  11. If the applicant is a proxy, the power of attorney and the IBAN number of the attorney"
  12. Note: The above documents are standard and extra documents may be requested depending on the nature of the claim.
Insurance Claims
1

Call the police.

When you find out that theft has occurred, call the police immediately or have a record at the police station

Insurance Claims
2

Report damage

You can call the hotline via 0850 250 81 81 day and night to report a damage claim.

CALL CALL CENTER Insurance Claims

Information to be asked by our customer representative when making a damage notification to 0850 250 81 81

  1. You will be asked to provide Your policy number
  2. Insured's name and surname
  1. Date of the theft.
3

Find out more about Damage Notification

  1. After the notice, send the copy of the reports and the license to our company without delay.
  2. In the event that the vehicle is not found after the legal waiting period of 30 days, the Company will send you request letters regarding the documents to be received from the relevant authorities and the agreement letter regarding the fair value of your vehicle.
Insurance Claims
4

Necessary information and documents

  1. Police station application record (certified copy)
  2. Debt-free certificate from the revenue office
  3. Letter from the police station and car theft office stating that the vehicle has not been found
  4. The original of the license bearing the theft stamp issued by Traffic Registry Branch Directorate
  5. Traffic file, master and backup keys of the vehicle
  6. Letter of consent to be issued by the respective institution if there is loss payable stamp
  7. Power of Attorney (sample given by our company)
  8. Insured bank account information
  9. Note: Foregoing documents are standard and extra documents can be requested depending on the nature of the damage.  
Insurance Claims
3

Find out more about Damage Notification

  1. Following the notification of the damage to our Company, noting the file number that will be given to you by your customer representative will facilitate the access to the information about the file as soon as possible. This file number will be used for all notifications.
  2. It is important to provide the correct GMS number during the notification as it will be used by all of our communication sources.
  3. If a surveyor is appointed for damage assessment, your surveyor's name and surname and phone numbers will be notified to your mobile phone via SMS.
  4. Depending on the damage, leave all the necessary documents to the contracted service or deliver them to the surveyor.
  5. If the time required for repair of your vehicle exceeds 24 hours and your vehicle is brought to the repair service after the towing service provided by us (during the replacement service included in your policy), you can benefit from free substitute vehicle service.
  6. You can follow up your transactions with the damage file number given to you from our help line 0850 250 81 81 day and night until your claim file is finalized. You can also find out the latest status of your damage file from our website. Please click here to inquire about the status of your damage file.
  7. After closing the expert report, you can receive your vehicle from our contracted service. If your vehicle is not at our contracted service, payment is made to the insured's account number.
INQUIRY DAMAGE FILE STATUS Insurance Claims
4

Necessary documents to serve you better

  1. Statement and witness record
  2. Copy of license
  3. Insured IBAN information
  4. If the applicant is a proxy, the power of attorney and the representative's IBAN number
  5. Damage photo / Crime scene photo
  6. Note: Foregoing documents are standard and extra documents can be requested depending on the nature of the damage.  
Insurance Claims
1

Take to service

Have your vehicle towed or take your vehicle to the nearest contracted service to benefit from advantages of the contracted service.  

CONTRACTED SERVICE INQUIRY Insurance Claims
2

Report damage

You can call the hotline via 0850 250 81 81 day and night to report a damage claim.

CALL CALL CENTER Insurance Claims

Information to be asked by our customer representative when making a damage notification to 0850 250 81 81

  1. You will be asked to indicate your policy number
  2. Insured's name and surname
  3. Damage date and time
  1. How damage took place
  2. Estimated amount of damage.
3

Find out more about Damage Notification

  1. Following the notification of the damage to our Company, noting the file number that will be given to you by your customer representative will facilitate the access to the information about the file as soon as possible. This file number will be used for all notifications.
  2. It is important to provide the correct contact information as your GSM number will be used by all of our communication sources.
  3. Leave all necessary documents to the contracted service depending on your damage.
  4. After the documents are completed, you can receive your vehicle from our contracted service. If your vehicle is not at our contracted service, payment is made to the insured's account number.
Insurance Claims
4

Necessary documents to serve you better

  1. A statement on how damage took place
  2. Copy of vehicle license
  3. Copy of driving license (if driving) of the driver
  4. Invoice if the replacement of the glass of the vehicle was performed at somewhere other than our contracted services
  5. Photo of vehicle damaged
  6. Insured account number if the vehicle glass replacement at somewhere other than our contracted services
  7. Note: Foregoing documents are standard and extra documents can be requested depending on the nature of the damage.  
Insurance Claims
1

Call the police

When you find out that the theft has taken place, call the Police or record it at the police station without wasting time.

Insurance Claims
2

Report your claim

You can report a claim by calling our day and night hotline at 0850 250 81 81.

CALL CALL CENTER Insurance Claims

Information that our customer representative will ask from you when making a claim report to 0850 250 81 81

  1. Your policy number
  2. Insured name and surname
  1. It will ask for the stolen date.