Traffic Claims

Material Losses Death and Permanent Disability Impairment Claims
1

Fill out the report

It should be recorded by the official authorities at the scene or the drivers involved in the accident should fill in the material damage accident report among themselves

ACCIDENTAL DETECTION REPORT Traffic Claims
2

Report your claim

The aggrieved party reports the claim by calling our hotline on 0850 250 81 81 day and night.

CALL CALL CENTER Traffic Claims

Information requested when making a claim report to 0850 250 81 81

  1. Your policy number
  2. License holder/plate/brand/model of the damaged vehicle
  3. Claim date and time
  4. Claim location
  1. Information Defect rate
  2. Estimated amount of claim
  3. The full address and telephone of the place where the appraisal will be made
  4. It will ask for the account number of the license holder of the damaged vehicle, and the name of the bank and branch
3

What you need to know about Claims Notification

  1. After the claim report is made, the claim file is opened
  2. To take advantage of the contracted service advantages, take your vehicle to the nearest contracted service center. Please click to find out our closest contracted service.
  3. An expert is appointed.
  4. Depending on your claim, leave all the necessary documents to the contracted service or deliver them to the expert.
  5. The appraiser sends the documents to the company.
  6. A record is entered in Tramer for defect detection by the relevant unit in our company.
  7. According to the tramer result, the process is completed by continuing the transactions according to the scope of the traffic insurance general conditions
Traffic Claims
4

Required documents

  1. Approved traffic accident report
  2. Contracted accident report
  3. Photocopy of the damaged vehicle's license
  4. Photocopy of the driver's license of the insured vehicle driver
  5. Alcohol report of the insured vehicle driver
  6. Victim bank account information
  7. T.R identification number/tax number of the victim
  8. Photocopy of the license of the insured vehicle
  9. Note: The above documents are standard and extra documents may be requested depending on the nature of the claim.
Traffic Claims
1

In case of death and permanent disability

  1. Notices regarding bodily claims are included in the Traffic Insurance General Conditions “C.5. It is made by a notary public or by registered letter, as stated in the article titled "NOTIFICATION AND NOTIFICATIONS".
  2. Notifications made by hand letter or telegram given to the company in return for signature are also considered as registered letters.
  3. Submit all necessary documents regarding the damage to our company.
  4. Compensation is calculated by the actuary.
  5. Compensation is calculated by the actuary.
  6. The amount to be paid within the guarantees is determined according to the detection and defect rate.
  7. Payment is made to the Invalid Remainder, the Trustee or the account number of the Heirs.
Traffic Claims
2

Required information and documents

Note: The following documents are standard and extra documents may be requested depending on the nature of the claim.

Traffic Claims

In case of death

  1. Approved traffic accident report
  2. Certified family registration sample
  3. Approved certificate of succession
  4. Certified dead examination and autopsy report
  5. Profession and income certificate of the deceased person

In Permanent Injury

  1. Approved traffic accident report
  2. Delegation report prepared in accordance with the "Regulation on Disability Criteria, Classification and Health Board Reports to be Given to the Disabled"
  3. Hospital/treatment reports
  4. Profession and income certificate
1

Report your depreciation claim

  1. Loss of value and damage notifications can be made through the Claim Document Notification Form, without missing documents.                                        
  2. Notices regarding loss of value claims are subject to "C.5. As stated in the article titled "NOTIFICATION AND NOTIFICATIONS", it can also be made by a notary public or by registered letter.
  3. Notifications made to the company by hand in return for signature or by telegram are considered registered letters.
  4. Submit all necessary documents regarding the claim to our company.
  5. Pursuant to the Circular of the Undersecretariat of Treasury on the Appraisal Fee Tariff numbered 2015/34, “The appraisal fee related to the loss of value is paid by those who request/request the loss of value.”
  6. Appraisers are also appointed by our company for loss of value applications.
Traffic Claims
2

Required information and documents

  1. Claim appraisal report for the vehicle claimed for loss of value
  2. Related claim photos
  3. Contracted accident report
  4. Photocopy of the damaged vehicle's license
  5. Photocopy of the driver's license of the insured vehicle driver
  6. Victim bank account information
  7. T.R identification number/tax number of the victim
  8. Photocopy of the license of the insured vehicle
  9. Note: The above documents are standard and extra documents may be requested depending on the nature of the claim.
Traffic Claims